1. General

As a platform that facilitates transactions between customers and technicians, we have established this Refund Policy to ensure a fair and transparent process for all parties involved.

2. Service Not Rendered

If a technician does not or cannot complete the work as agreed upon, the customer may be eligible for a refund. The customer must provide evidence that the work was not completed or was not completed to the agreed-upon standards.

3. Disputes and Resolution

If there is a dispute between the customer and the technician regarding the completion or quality of work, we will attempt to mediate and resolve the issue. If a resolution cannot be reached, a refund may be issued at our sole discretion.

4. Transaction Fees

Please note that transaction fees charged when a customer funds their account are non-refundable. These fees are charged by the payment processor and are not within our control.

5. Platform Fees

Our platform fee of 30% is non-refundable once the work has been completed and approved by the customer.

6. Refund Process

If a refund is approved, it will be processed within a certain number of business days and credited back to the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of any changes, and continued use of the platform constitutes acceptance of these changes.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at refund@fieldservice-techs.com