1. Introduction

We are committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Field Service Technicians platform. By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information that you provide to us when you register and create an account, such as your name, email address, postal address, phone number, and payment information. For technicians, we also collect information about your skills and experience. We may also collect information that your browser sends whenever you visit our platform, such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our platform that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and send related information, including confirmations and invoices
Send you technical notices, updates, security alerts, and support and administrative messages
Respond to your comments, questions, and requests, and provide customer service
Communicate with you about products, services, offers, promotions, rewards, and events offered by us and others, and provide news and information we think will be of interest to you, with your consent
Monitor and analyze trends, usage, and activities in connection with our services
Personalize and improve our services and provide advertisements, content, or features that match user profiles or interests
Process and deliver contest entries and rewards
Link or combine with information we get from others to help understand your needs and provide you with better service
Carry out any other purpose for which the information was collected, with your consent.
Information Sharing and Disclosure

4. We do not share your personal information with third parties without your consent, except in the following circumstances:

To comply with any applicable law, regulation, legal process, or governmental request
To enforce applicable user agreements or policies, including our Terms and Conditions
To protect the security or integrity of our platform and services
To protect us, our users, or the public from harm or illegal activities
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Retention

We retain your personal information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain log files for internal analysis purposes. These log files are generally retained for a short period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer periods.

5. Your Rights

Under the GDPR, you have the right to access, rectify, or erase your personal information, restrict or object to its processing, and request data portability. You also have the right to withdraw your consent at any time. If you wish to exercise any of these rights, please contact us.

6. Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@fieldservice-techs.com